ANALISIS KEPUASAN PELANGGAN TERHADAP LAYANAN SHOPEE EXPRESS (SPX) MENGGUNAKAN KERANGKA ITIL V3 DOMAIN SERVICE OPERATION. TRANSFORMASI, [S. l.], v. 21, n. 1, 2025. DOI: 10.56357/jt.v21i1.427. Disponível em: https://ejournal.stmikbinapatria.ac.id/index.php/JT/article/view/427. Acesso em: 13 oct. 2026.